TeamViewer is strengthening its industrial remote access and maintenance portfolio with upgrades to Agentless Access and Assist AR, aimed at helping manufacturers reduce downtime, improve security, and manage complex OT environments more effectively.
The development combines secure access gateway hardware developed with Bechtle and an AI-supported troubleshooting layer that uses TeamViewer’s agent Tia with augmented reality and a proprietary knowledge graph.
Secure access for OT
The new secure access gateway hardware comes pre-configured with Agentless Access, enabling plug-and-play deployment for industrial systems without installing software on endpoints. TeamViewer says the approach delivers direct, zero-trust remote access through an on-premises gateway, helping companies scale secure access and endpoint management across OT environments.
The latest release also extends protocol support, allowing secure access to legacy systems, including Windows XP, while keeping them isolated from the public internet.
This matters across Asia Pacific, where industrial digitalisation is accelerating through programmes such as Singapore’s Smart Nation ambitions, Malaysia’s NIMP 2030 and Indonesia’s Making Indonesia 4.0 roadmap. At the same time, many facilities continue to rely on ageing assets and face skills shortages and rising OT security risks, increasing demand for remote support tools that are both secure and practical.
AI-supported maintenance
TeamViewer is also extending Assist AR with AI to help service teams resolve unplanned downtime faster and more consistently. During live video calls, the solution uses AR guidance alongside Tia and TeamViewer’s proprietary knowledge graph to suggest how similar issues have been handled in the past. That means expert knowledge can be surfaced in real time, directly at the point of need, helping support staff make faster decisions and reducing operational risk.
The company positions this as a way to turn institutional know-how into repeatable, scalable assistance rather than relying solely on scarce on-site expertise. By linking AI, AR and remote collaboration, TeamViewer aims to make maintenance workflows more resilient in heterogeneous and brownfield industrial environments.
“Manufacturing companies who are accelerating their AI-driven transformation and modernising operations while keeping complexity and risk in check will stay ahead of the curve and competition,” said Oliver Steil, CEO of TeamViewer.
“Together with strong partners like Bechtle, we focus on making secure access and AI assistance an integral part of everyday industrial workflows, so that innovation can scale across even highly heterogeneous and brownfield environments.” Oliver Steil
