CX transformation is top priority for utilities globally
The latest research from IDC Energy Insights has highlighted "customer experience transformation" as the foremost strategic priority for utilities globally. ...
Tag: customer experience
302% ROI from observability boosts CX and security
The New Relic State of Observability for Retail report reveals crucial insights for Chief Information Security Officers (CISOs) regarding the ...
Chief Experience Officer: shaping customer-centric strategies
In a rapidly evolving business landscape, the role of the Chief Experience Officer (CXO) is gaining prominence as organisations strive ...
ConnectPlus to change APAC Healthcare Distribution, says DKSH
DKSH Healthcare unveiled ConnectPlus, a revolutionary Customer Relationship Management (CRM) and Multi-Channel Engagement (MCE) platform aimed at transforming healthcare distribution ...
Cisco launches new Wi-Fi 7 access points
Cisco says its newest Wi-Fi 7 access points are designed to enhance connectivity and security for both employees and customers. ...
Zendesk launches outcome-based pricing for AI customer service
As automation becomes crucial in customer interactions, Zendesk's commitment to making AI agents accessible across its Suite and Support plans ...
HSBC and Singlife lead in customer experience rankings
HSBC attains top scores in the banking and investment management industries; Singlife top among auto and home insurers
Traditional CX is dead, check out what’s coming
Zendesk’s Future of AI-powered CX report suggests a radical overhaul of the customer experience (CX) industry. In the next three ...
APAC retailers moving to self-service egged by consumers
The 15th Annual Global Shopper Study from Zebra Technologies confirms that shoppers are returning to shop in stores in similar ...
Levi Strauss embraces digital tools for enhanced omnichannel engagement
The company will leverage digital, data and AI to stay ahead of trends, drive efficiency and innovation in the product ...
Emirates unveils first airline virtual reality app in Oculus store
This initiative expands the airline’s global reach and ability to engage with our audiences across digital platforms
A modern application platform for a customer-first culture
This complementary eBook from OutSystems reveals how to make a customer-first culture a reality rather than an unrealisable aspiration.
Edge computing: Out with the old, and in with the new
As enterprises accelerate investments in digital transformation projects, edge technologies will open up new opportunities to succeed in the marketplace.
Frost: Firms eye IoT and AI to upgrade customer experience
Big data analytics takes the lead on investments in transformative technologies, followed by IoT and data visualisation. More than 75% ...
Agricultural Bank of China deploys AI-based virtual receptionist
The AI solution, developed by Hong Kong-based SenseTime, is composed of a video screen, camera, microphone and speakers installed onsite ...
APACIoT vSummit 2020: Creating better customer experience with Enterprise IoT
FutureIoT: Solace's Sumeet Puri says data does not move as fast as the business, and customers, need it to be ...
DHL adapts mobile-first approach in new online platform
The platform merges existing online services like myDHLi Quote + Book and myDHLi Analytics with new services and features, and ...
DEWA of Dubai employs AI robots for customer queries
Rammas is available round the clock to answer written queries and audio chat in both Arabic and English.
The business value of data movement
A transaction is a series of events. Every time a credit card is swiped, you execute a series of events ...
How IoT powers digital transformation
“It is close to what the business outcome is going to be. It is not a backend system. It is ...
IoT in retail’s transformative potential
“Today, at last, many businesses are coming to terms with Internet-enabled retail, adopting Omni channel models that provide seamless shopping ...
How IoT will disrupt retail
Companies able to address the thorny problems the IoT poses around data management, privacy, analytics, and other areas will likely ...
Using IoT data to improve customer experience
In this short video, Frank Wammes, CTO, Application Services - Continental Europe at Capgemini discusses how Customer Experience can be ...
GFT: bank branch of the future
Empowering Digital Banks: Better service through wearable Banking and the Internet of Things. Go Digital!
Deloitte: IoT and the new economics of creating and capturing value
Michael Raynor, author and partner at Deloitte, spoke at the IOT Solutions World Congress, noted that people at most organizations ...
