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Home Industry Banking and Financial Services

Using IoT data to improve customer experience

FutureIoT Editors by FutureIoT Editors
October 2, 2019

The Internet of Things has profound implications for those organizations that apply it at scale and overcome hurdles such as security concerns. But one thing must remain the same – focus on the customer.

Fred Landis, Sr. Manager, CRM/Social Enterprise [email protected], says “IoT has a big role to play in customer experience by enhancing communication, reducing wait times and gaining greater insights.”

In this short video, Frank Wammes, CTO, Application Services - Continental Europe at Capgemini discusses how Customer Experience can be improved with the help of the Internet of Things (IoT).

Related:  APAC retailers moving to self-service egged by consumers
Source: https://youtu.be/BMVSE8ONEOs
Tags: Capgeminicustomer experience
FutureIoT Editors

FutureIoT Editors

About FutureIoT

Asia’s ONLY dedicated IoT publication

The race to harness the power of Internet of Things (IoT) is here. FutureIoT is dedicated to individuals, as well as public and private organizations looking to tap the potential of IoT to transform the way we live, work and do business. FutureIoT is the dedicated media that provides the single source of truth about IoT, the technology, its application and regulation, originating from Asia. << Read more >>

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