One NZ has set a new benchmark for enterprise telecom operations in the ANZ region after cutting mobile provisioning from a multi-day cycle to under ten minutes, deploying UiPath Maestro in just five weeks.
The announcement, made in Singapore on 5 June 2026, positions the programme as a practical demonstration that AI orchestration—rather than large-scale system replacement—can deliver rapid change in legacy-heavy environments.
For One NZ, enterprise mobile provisioning had become a poster child for operational drag. The workflow spanned multiple disconnected platforms including Salesforce, Oracle and internal systems, with fragmented handoffs and reliance on offshore intervention.
Order cycles stretched to four or five days, and manual steps reduced visibility across the customer journey, creating “compounding” operational complexity and constraining both responsiveness and frontline confidence.
Instead of undertaking a costly infrastructure overhaul, One NZ introduced UiPath Maestro as an orchestration layer to connect those islands of capability. In effect, the solution unifies automation, AI agents and human interaction into end-to-end processes.
AI agents now coordinate the workflow across systems, while software robots execute tasks inside the applications themselves. The operational outcome is near real-time provisioning, supported by real-time visibility and control even within legacy environments—enabling faster issue resolution, sharper training and a model that scales with less incremental effort.
The business case is therefore twofold: speed for enterprise customers, and reduced internal complexity for the service provider. By bringing order status and decision points into a governed orchestration workflow, One NZ can also improve compliance and governance without sacrificing operational agility—an important consideration for telcos operating at scale with stringent security and resilience requirements.
One NZ’s chief AI and business services director, Summer Collins, framed the change as an “AI-first” transformation that keeps people in the loop where it matters most. “AI creates a connected intelligence layer across our business, enabling us to automate across our technology landscape and continuously improve how we serve our customers while maintaining the security, resilience, and scale our organization depends on,” she said.
UiPath COO for international region Ashley Boag highlighted a sector-wide implication: the competitive advantage is shifting away from the “newest tech stack” towards the organisations that can deploy and orchestrate using what they already have.
He posits that: “As AI adoption grows, the leading companies won't be those with the newest tech stacks—they'll be the organizations that move fastest with the technology they already have.”
One NZ plans to extend UiPath Maestro into finance, risk, fraud, complex IT programmes, and broader customer and operational workflows—turning a breakthrough in provisioning into a wider orchestration standard across the enterprise.
