Dr Seamus Phan is an Internet, cybersecurity, digital media, and service quality pioneer with 37 years of professional and consulting experience. He is the CTO and chief strategist at strategy and communications firm McGallen & Bolden. He has co-developed email security server appliances, developed UNIX-based business analysis systems, and conducted postdoctoral research in antioxidants and autoxidation. He is a published author with books on technology, marketing, customer service, total quality management (TQM), and philosophy. He is an EY and PWC alumni.