Building a better future with AI by ZTEsoft

Building a better future with AI by ZTEsoft

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Communication service providers (CSPs) are moving closer to innovative marketing models of web-scale giants and forming full-service operations with online smart recommendation and offline new retail experience.

At the recently concluded 2018 Mobile World Congress Shanghai ZTEsoft took to the stage to present its AI solutions under with the theme AI builds a better future.

Among the innovations showcased by ZTEsoft Technologies is a cloud business platform that it claims will help companies realize online to offline data synchronization thereby delivering a unified experience for customers.

Intelligent robots

The vendor recommends leveraging AI technology to facilitate precise and intelligent marketing that tackles the problems in business models, personalized services, and business operations. This includes the use of chatbots to enhance user experience.

By integrating intelligent service robot, ZSmart uTalk helps customer agents act more broadly and transition from reactive assistance to proactive support. The automatic speech recognition (ASR) technology delivers man-machine coordinated work based on a 24-hour online robot that can handle simple, repeated issues and intelligently recognize customer requests.

ZTEsoft also launched an intelligent robot equipped with AI for field operations that provides image recognition, information inquiry, automatic operation reservation, and real-time 7x24 support. With this intelligent robot, ZTEsoft has the ability to equip its field engineers with a virtual assistant to enhance customer perception and improve operation efficiency.