Sensormatic Solutions, the global retail arm of Johnson Controls, has launched an intelligent operating platform geared to help retailers innovate with IoT, artificial intelligence (AI) and machine learning at scale.
Called Sensormatic IQ, the new platform integrates data from retailers and third party sources to deliver total visibility into operations and shopper insights – all with the help of AI, IoT and machine learning. This combination drives prescriptive, data-driven outcomes for retailers, creating value and growth opportunities as retailers move into the future.
“In today’s hyper-connected world, the customer experience is about how, where, when, and why engagement happens. That’s why our commitment to enabling customers to harness diverse insights to drive positive outcomes and informed business decisions is more important than ever,” said Bjoern Petersen, president, Sensormatic Solutions.
“The launch of Sensormatic IQ reflects our forward-looking business strategy. Through collaborating with our technology partners and leveraging the global reach and scalability of the Google Cloud coupled with smart sensors and advanced analytics, our platform is designed to evolve with the industry and our customer’s needs,” he added.
Petersen said the company’s new open platform represents years of investment and innovation moving to outcome-based operations that meet the shifting needs of retailers.
“The addition of the Sensormatic IQ platform is one more way of providing the foundation for a digital journey that allows retailers to run at an enterprise scale,” Petersen said.
Sensormatic IQ’s flexible, open platform can incorporate insights from edge devices, such as POS, sensors, EAS, RFID, Computer Vision, and more, capable of delivering AI predictive and prescriptive models to support operations in retail environments from grocery and apparel to home improvement and malls.
Daren Ng, general manager, Sensormatic Solutions Loss & Liability, Asia Pacific, is optimistic that the region’s retailers will embrace the new platform.
“Asia Pacific retail took the lead in driving global industry growth prior to the impact of COVID-19, and the region is expected to recover the fastest from the health crisis,” Ng said.
He added: “One thing that has not changed as retailers gear up for recovery is consumers’ expectation for better shopper experiences -- from personalisation and choice to a frictionless buying journey. Sensormatic IQ provides retailers a view across their operation on one platform and with actionable insights that they can use to engage customers in an cost efficient and meaningful way.”