Rockwell Automation seeks to help companies ease the pain of IT-OT integration in their industrial environments, with the recent launch of its expanded professional offerings called LifecycleIQ services.
Inbavanan Rathinam, senior director for solutions & services , Asia-Pacific at Rockwell Automation, said the new services enables customers to be future-ready through the convergence of IT and OT by incorporating agility and flexibility in both infrastructure and processes.
“Industrial players in Asia face the dual challenges of upgrading and integrating legacy infrastructure while building a more sustainable operations framework. LifeCycleIQ Services enables our customers to better plan and service every aspect of the plant, from design to safe operations, enabling reduced energy usage, minimised wastage, and maximised output,” Rathinam said.
The new services represents the expanding ways that customers can engage with Rockwell Automation technology and highly trained professionals to improve their performance and reimagine what’s possible across their industrial value chain.
By combining digital technologies with expansive human know-how, the services help companies work faster, smarter and with greater agility at every point in their business cycle. The services can help companies realise the power of a Connected Enterprise during the design, operations, and maintenance stages in greenfield and brownfield facilities.
In the Asia Pacific, LifecycleIQ Services hopes to bring its transformative partnership with enterprise customers in key areas such as automotive, chemicals, food and beverage and life sciences.
According to Rockwell Automation, the new services can help industrial companies on the following:
- Capturing more value from digital transformation initiatives: Using the knowledge and experience within LifecycleIQ Services, companies can strategically plan, implement and scale their digital initiatives. Support can begin with defining strategic objectives, identifying use cases and quantifying business value. Rockwell Automation can then continue to support customers through implementation, ongoing maintenance and continuous innovation.
- Reducing risk with comprehensive cybersecurity support: Fewcompanies have specialists with both information and operations technology (IT/OT) security knowledge. Rockwell Automation is uniquely equipped to address complex security challenges in IT/OT environments. The company understands the OT environment and how it interfaces with IT and follows industry security standards.
LifecycleIQ Services can help companies adopt a proactive cybersecurity approach and address the entire attack continuum – before, during and after an event. Also, as more companies connect their plants to remote workers and partners like original equipment manufacturers (OEMs), it can help protect those connections with secure remote access and security posture assessment services.
- Improving workforce support: LifecycleIQ Services can help companies address their unique workforce challenges and gaps by assessing needs, identifying priorities and creating workforce development programs. Rockwell Automation also uses remote support capabilities and augmented reality technologies to help companies interact virtually with support engineers, strengthen skills with virtual training, and provide safety and security services without sending people into plants.
Meanwhile, LifecycleIQ Services is introducing a new way to receive multiple services in one contract. An Integrated Service Agreement allows companies to select a package of offerings to simplify their support needs and have just one number to call to access experts and receive priority service. Companies can get 24x7 technical support, repair services, reports and analytics, field services and more, all in one integrated contract.