Silicon Valley-based grocer Roxie Market and Deli deployed a cloud-based store inspection solution from China’s OP Retail to ensure that their staff can remotely inspect maintain product and service quality at their store even during the height of the Omicron outbreak in the area.
"OP Retail store inspection solution is an important part of our business decision," said Roxie Market & Deli in a press statement. "OP Retail's solution saves us a lot of time by its standardised, territorial restraint-free solution. The six-featured inspection modes improve our execution of merchandising programs in different scenarios vastly, creating more awareness and accountability at store level."
The OP Retail store inspection solution includes connected cameras together with an intelligent NVR console that enables centralised management of cameras, intelligent distribution of store inspection tasks and secured storage of video recordings.
Store staff can access the system via the cloud through their mobile devices such as smartphones and tablets.
The initial application mainly has the following features:
1. Inspect at anytime and anywhere
OP Retails cloud service allows Roxie Market & Deli's supervisors to check the store through real-time streaming, which helps them to identify and keep track of the problems before they escalate to liabilities.
2. Set standard and details are not missed
Roxie Market & Deli uses the in-app checklist to regulate store shelves display, promotion, employees attires & service, etc. When something goes wrong, it will be recorded and sent to the store manager for further instructions. Voice intercom can also be conducted to guide the remediation process immediately.
3. Close the loop
After an issue is completed, the store manager will take photos of the completed changes back to the inspector. The problem will be considered as solved only after the inspector confirms they meet the standard, thus forming a closed loop of the entire incident.
"Through our solution, you can easily find out issues and subsequently ensure each optimisation has been conducted correctly. For example, shelves display and staff service quality can be viewed and rectified on time, advertisements can be arranged more reasonably," said Jayson Zhou, CEO of OP Retail.
Covering almost 60% of the Chinese retail market, OP Retail has helped more than 2,000 well-known brands and 300,000 stores globally, delivering comprehensive solutions for retailers from in-depth customer traffic analysis to products display, store landing and store operation management among other.