The alliance allowed the two companies to combine their IoT capabilities – Mindtree Nxt IoT service line and the IoT-geared ServiceNow Connected Operations platform – to help companies in industry sectors such as manufacturing and consumer goods achieve smarter operations and improve their decision-making by tapping hidden insights in their IoT data.
"The true transformative potential of data can be realised only by using it effectively," said Alex Nicholas, vice president and head of ServiceNow Business at Mindtree. "Siloed data and disconnected systems can undermine the best of IoT programs. The capabilities of Mindtree NxT alongside ServiceNow and their dedicated Connected Operations team position us well to help enterprises better manage critical infrastructure, deliver superior customer experiences, and drive customer loyalty."
Mindtree, a technology consulting and services company, applies its deep domain knowledge to more than 260 enterprise client engagements to break down silos, make sense of digital complexity and bring new initiatives to market faster. The company enables IT to move at the speed of business, leveraging emerging technologies and the efficiencies of “Continuous Delivery” to spur business innovation.
Operating in 24 countries across the world, its geographic footprint in Asia Pacific include presence in Auckland, Beijing, Kuala Lumpur, Melbourne, Shanghai, Singapore, Sydney and Tokyo, as well as several cities in India.
Turning data into actionable insights
Manufacturing and consumer goods companies are increasingly looking to make better use of the data generated through multiple platforms and legacy operational technology (OT) systems.
This means working around operational and data silos between OT and IT, a lack of common processes and tools in floor systems, and an inability to bring all data into a single system of record. Through Mindtree's solutions, these companies will be able to gain greater visibility across the enterprise; mitigate risk; and, reduce cost. They can also harness a single source of truth for collaborative decision-making and leverage advanced analytics, data insights, simulation and modelling for better evaluation of their value chains.
"Across industries, businesses realise the need for digital workflows to deliver greater operational efficiencies and better customer outcomes," said Jonathan Sparks, vice president of IoT and operations products at ServiceNow. "Together with Mindtree, we're helping move customers in manufacturing and consumer goods beyond dashboards to automate issue resolution with IoT. Combining Mindtree's powerful IoT, AI and Machine Learning capabilities with ServiceNow's leading workflow platform will improve decision-making and drive smart operations while helping customers realise new business outcomes based on business-relevant insights."
By connecting IoT data with digital workflows, ServiceNow Connected Operations enables organisations to realise the full value of their IoT investments, help increase customer satisfaction, and access new business models. Together with Mindtree driving actionable and industry-specific insights, these solutions will allow customers to break down data silos, proactively resolve issues, and evolve collaboration between customers, operations, customer service, and field service.
Indeed, with its industry partner solutions, ServiceNow is able to extend its capabilities to deliver industry-specific applications and services that are tailored to customers' unique digital transformation needs.