Malaysia’s fund management services provider Affin Hwang Asset Management Bhd has partnered with TIBCO Software in its digital transformation journey.
The collaboration has led to the development of the company’s first AI-powered chatbot, called Nadia, that is able to respond to client queries on portfolios and account balances in real time.
Melissa Ries, general manager, Asia Pacific and Japan, TIBCO, said that as financial firms like Affin Hwang AM in Malaysia and across Southeast Asia undertake digital transformations to stay ahead of the curve, cloud-native API platforms help them create, manage, and analyse APIs seamlessly with a single view of all on-premises, cloud, and edge APIs.
“This visibility improves efficiency and aids the transformation from a hybrid architecture model with legacy tools and services to a cloud-native architecture over the long term,” she said.
The collaboration between the two companies includes the Affin Hwang AM’s implementation of the TIBCO Connected Intelligence platform.
API management platforms are essential to digital businesses adopting cloud-native development and deployment practices.
“We are now taking steps to leverage the full capabilities of the API to instill deeper learning within Nadia and offer a more personalized service. These efforts bode well for our innovative initiatives to create value for our clients,” said Allen Woo, chief innovation officer, Affin Hwang AM.
“By housing all workflow processes in a cloud-native infrastructure, we can drive better connectivity with our partners, especially as the world migrates towards an API environment. This will allow us to enlarge the ecosystem by ensuring collaboration happens across all platforms so that data can be exchanged quickly,” he added.