Ikeja Electric uses IoT to improve customer satisfaction and business bottomline

Ikeja Electric is the largest power distribution company in Nigeria. One key challenge is collecting fees for electric power where an estimated 5 million power consumers do not have electric meters. This case study describes how Ikeja Electric solved this problem using Huawei’s Advanced Metering Infrastructure solution, installing smart meters at households and business establishments, and using wideband power line communication technology to provide smart metering solution. Benefits to Ikeja Electric: Reduced line loss by 31% and improved electricity fee collection rate 100% successful meter reading rate Auditable process saved 90% of labor costs Improved customer loyalty and satisfaction Click [...]