Gartner notes that 2023’s macro trends call out supply chains that can identify and seize new opportunities, transform how organisations work and drive collective progress across industries.
The Gartner CEO Survey shows that business growth remains the CEO's highest priority. Simon Bailey, VP analyst at Gartner reveals the first trend as showing leading chief supply chain officers playing their part by identifying where the supply chain can seize opportunities to support growth while mastering the risk that could undermine business performance.
Click on the video to watch Bailey elaborates on three points:
1. Identify and seize new opportunities for growth while mitigating risks
2. Transform how organisations work by reshaping skills, roles and relationships
3. Drive collective progress, leaving a lasting impact on industries and societies through ecosystem partnerships
“Leading supply chains drive customer retention through increased customer satisfaction and reduced customer effort,” said Bailey. “Those with a deep understanding of their customer needs also unlock new opportunities through customer enablement.”
By mastering risks through supply chain agility and resilience during times of disruption, they (supply chain) are also able to exploit emerging opportunities quicker than their competitors.”
The second trend sees leading supply chains transform how their organisations work by redefining the skills roles, relationships, and structures within them.
Bailey noted that to accelerate cultural transformation and enable innovation, the leaders are focusing on creating a new intersection between people and technology. “They enable employee autonomy and flexibility with enhanced employee value propositions and use digital tools to reduce fatigue whilst increasing productivity,” he added.
Gatner’s third trend is about driving collective progress. The analyst says leading chief supply chain officers (CSCOs) are delivering valued business outcomes like innovation, sustainability, and resilience through the power of ecosystem partnerships.
“By leading their supply chains to shift from independent networks to interconnected ecosystem, they're delivering in ways that no one company could do on its own,” said Bailey. “Take the learnings from our top 25 and master supply chains and use them as a resource to show you the way to solve problems and unlock opportunities in today's disrupted environment.”