• About
  • Subscribe
  • Contact
Thursday, May 8, 2025
    Login
FutureIOT
  • Technology
    • Sensors and Instrumentation
    • Devices
    • Cloud and Platforms
    • Research and Development
    • Governance, Standards and Regulations
    • Application and Middleware
    • Security
    • Big Data and Analytics
    • AI and Machine Learning
  • Industry
    • Manufacturing
    • Transportation and Logistics
    • Retail and E-commerce
    • Banking and Financial Services
    • Government, Healthcare and Education
    • Industrial
  • Application
    • Smart Cities
    • Future Workplace
    • Commercial
    • Smart Home
    • Customer Engagement
  • Resources
  • Podchats
  • Videos
  • Events
No Result
View All Result
  • Technology
    • Sensors and Instrumentation
    • Devices
    • Cloud and Platforms
    • Research and Development
    • Governance, Standards and Regulations
    • Application and Middleware
    • Security
    • Big Data and Analytics
    • AI and Machine Learning
  • Industry
    • Manufacturing
    • Transportation and Logistics
    • Retail and E-commerce
    • Banking and Financial Services
    • Government, Healthcare and Education
    • Industrial
  • Application
    • Smart Cities
    • Future Workplace
    • Commercial
    • Smart Home
    • Customer Engagement
  • Resources
  • Podchats
  • Videos
  • Events
No Result
View All Result
FutureIOT
No Result
View All Result
Home Industry Transportation and Logistics

Feedback can improve the success rate by 62%

FutureIoT Editors by FutureIoT Editors
August 2, 2024
Photo by Sascha Hormel: https://www.pexels.com/photo/shallow-focus-photography-of-black-ship-1095814/

Photo by Sascha Hormel: https://www.pexels.com/photo/shallow-focus-photography-of-black-ship-1095814/

A Gartner survey reveals that 76% of logistics transformations never fully succeed, failing to meet critical budget, timeline or key performance indicator (KPI) metrics. The survey also showed that effectively responding to team resistance and incorporating feedback increased the odds of transformation success by 62%.

"Leaders often respond to resistance by ramping up the urgency and adopting a directive leadership style, which is not only ineffective but counterproductive," said Snigdha Dewal, senior principal researcher in Gartner’s Supply Chain practice.

"Instead, leaders should engage their teams from the start of the process, embrace the areas of resistance as a resource, not a problem, and act on feedback to adapt transformation plans and how they are implemented. Harvesting the collective wisdom of their teams can lead to dramatically improved odds of success.” Snigdha Dewal

The survey found that over 80% of respondents had attempted four transformations in fewer than five years, averaging almost one a year. Internal change resistance played a greater role in obstructing the success of their transformation initiatives than outside pressures (see Figure 1).

Figure 1: Major logistics transformation challenges reflecting team resistance

Source: Gartner (August 2024)

The survey findings showed that 81% of logistics leaders believe that transformation is critical, yet only 20% adopted the approach of using resistance as a resource to leverage the collective wisdom of their teams to improve transformation outcomes. Adopting this less common approach dramatically improved the odds of transformation success by 62%.

The prevailing urgency approach, characterised by directive leadership, limited stakeholder engagement, and a “get with the program” mindset, led to a 47% decrease in the odds of transformation success.

Gartner calculated the odds of transformation success was determined from regression analysis of actions and messaging adopted by organisations during their logistics transformation towards their teams, and its subsequent impact on success metrics.

"Resistance can be productive or unproductive, but leaders must shift from viewing resistance as a barrier to seeing it as a source of valuable insights and learn how to leverage it," said Dewal. "This approach not only enhances project management outcomes but also boosts staff morale and can help unearth new competitive advantages."

The three key drivers behind this leadership approach include:

  • Leaders demonstrate listening: Leadership knows the objectives, but also stays open-minded to changes or evolutions based on what they learn during the process.
  • Resistant stakeholders are involved: Leadership engages the most resistant team members to better understand the hurdles in the way or to interpret the broader team’s change appetite.
  • Leaders maintain an adaptable mindset: Leadership recognizes that transformations have many setbacks, so often will focus on only a few aspects that will be mission critical. Failure can be viewed as an indicator of where not to currently focus efforts.
Related:  Learning crisis management and communication from the aviation industry
Tags: Gartnersupply chain
FutureIoT Editors

FutureIoT Editors

No Result
View All Result

Recent Posts

  • Surge in ambient IoT to pave the way for sustainable tech
  • Imbibing AI skills into Singapore’s future workforce today
  • Asia Pacific's AI ambitions hinge on next-generation networks
  • Gartner urges supply chain leaders to adopt cost-to-serve model
  • Navigating cyber chaos while safeguarding Asia's supply chains

Categories

  • Agriculture
  • AI and Machine Learning
  • Application
  • Application and Middleware
  • Automotive
  • Banking and Financial Services
  • Big Data and Analytics
  • Blockchain
  • Case Studies
  • Change Healthcare
  • CHRO
  • Cloud and Platforms
  • Commercial
  • Construction
  • Consumer
  • Customer Engagement
  • Devices
  • ESG
  • Future Workplace
  • FutureCOO
  • Governance, Standards and Regulations
  • Government, Healthcare and Education
  • Hospitality and Tourism
  • Industrial
  • Industry
  • IT-OT integration
  • Manufacturing
  • Networking
  • Operations
  • Research and Development
  • Retail and E-commerce
  • Security
  • Sensors and Instrumentation
  • Smart Cities
  • smart contracts
  • Smart Home
  • Start-ups
  • Supply chain
  • Technology
  • Telecommunications
  • TIBCO
  • Transportation and Logistics
  • Videos
  • Whitepapers

About FutureIoT

Asia’s ONLY dedicated IoT publication

The race to harness the power of Internet of Things (IoT) is here. FutureIoT is dedicated to individuals, as well as public and private organizations looking to tap the potential of IoT to transform the way we live, work and do business. FutureIoT is the dedicated media that provides the single source of truth about IoT, the technology, its application and regulation, originating from Asia. << Read more >>

Quick Links

  • Subscribe
  • Contact
  • Privacy Policy
  • Cookie Policy
  • Terms of Use

Categories

Recent News

Photo by John Tekeridis: https://www.pexels.com/photo/round-grey-speaker-on-brown-board-1072851/

Surge in ambient IoT to pave the way for sustainable tech

May 7, 2025
Imbibing AI skills into Singapore’s future workforce today

Imbibing AI skills into Singapore’s future workforce today

May 6, 2025
  • Privacy Policy
  • Terms of Use
  • Cookie Policy

Copyright © 2022 Cxociety Pte Ltd | Designed by Pixl

Login to your account below

or

Not a member yet? Register here

Forgotten Password?

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
No Result
View All Result
  • Technology
    • Sensors and Instrumentation
    • Devices
    • Cloud and Platforms
    • Research and Development
    • Governance, Standards and Regulations
    • Application and Middleware
    • Security
    • Big Data and Analytics
    • AI and Machine Learning
  • Industry
    • Manufacturing
    • Transportation and Logistics
    • Retail and E-commerce
    • Banking and Financial Services
    • Government, Healthcare and Education
    • Industrial
  • Application
    • Smart Cities
    • Future Workplace
    • Commercial
    • Smart Home
    • Customer Engagement
  • Resources
  • Podchats
  • Videos
  • Events
Login

Copyright © 2022 Cxociety Pte Ltd | Designed by Pixl

Subscribe