All busy airports share several common challenges: managing passenger flow, ensuring flights depart on time and incoming flights are routed efficiently, checked-in baggages are properly tagged and routed to the right flights on carousel. Other operational issues include customer experiences as it relates to customs and immigration, use of airport facilities including toilets, restaurants and shops.
Floriana Chiarello, Head of Demand Management at Aeroporti di Roma – the Italian fixed-based Leonardo da Vinci-Fiumicino Airport (in Greater Rome) and Rome Ciampino Airport says "Our digital strategy is a must-have enabler to deliver innovative, efficient, and high-quality services to passengers, retailers, companies, and the entire airport ecosystem.
For instance, one major airport in Roma – the Rome-Fiumicino International Airport serves as a hub connecting over 230 destinations worldwide. It serves over 47 million passengers annually with over 100 airlines using the airport at some point in time.
In this short video, Chiarello talks about the importance of digital transformation in ensuring high quality passenger and business partner experience. "TIBCO offered a new approach, a platform to support vertical implementations and drive the future of our digital transformation. TIBCO technology is managing all airport information and its correlation to enable decision-making,” she concluded.