Tag: customer service

Photo by Mikhail Nilov: https://www.pexels.com/photo/shallow-focus-of-woman-working-in-a-call-center-7682340/

No to AI in customer service

by FutureIoT Editors

July 18, 2024

A Gartner survey of 5,728 customers conducted in December 2023 revealed that while customer service leaders are eager to adopt ...

Photo by PhotoMIX Company: https://www.pexels.com/photo/white-sitting-behind-counter-under-television-518244/

Gartner lists top priorities for customer service and support leaders in 2024

by FutureIoT Editors

February 29, 2024

A Gartner survey of 246 customer service and support leaders conducted September through October 2023 revealed service and support leaders’ ...

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