Dai-ichi Life and Capgemini have announced a multi-year agreement to establish a Global Capability Centre (GCC) in India, aimed at accelerating Dai-ichi Life Group's digital transformation on a global scale.
The GCC will leverage India’s extensive pool of skilled professionals to enhance Dai-ichi Life’s IT and digital strategies. This initiative is part of a broader effort to strengthen the company's in-house digital capabilities and technology platforms, with the goal of driving innovation and operational efficiency.
Initially focusing on markets in Japan, the United States, and Australia, the GCC will encompass a wide range of digital services, including advanced software development, infrastructure modernisation, artificial intelligence (AI) and data solutions, as well as robust cybersecurity measures. The model is designed to be flexible, allowing for potential expansion into other countries as needed to support Dai-ichi Life's global ambitions.
Tetsuya Kikuta, president and CEO of Dai-ichi Life Holdings, stated, “This strategic partnership with Capgemini supports our long-term ambition to build differentiated, internal capabilities through the establishment of our Global Capability Center.
By adopting a Build-Operate-Transfer model, we are not only accelerating our digital transformation but also laying the foundation for in-house expertise in critical areas such as AI, data, and cybersecurity.”
Capgemini will contribute its comprehensive capabilities, drawing from its established presence and delivery success in Japan and the Asia Pacific region. The partnership aims to co-develop solutions that streamline operations, leverage data analytics and artificial intelligence, and bolster cybersecurity efforts, ultimately enhancing customer experiences for Dai-ichi Life Group.
Aiman Ezzat, CEO of Capgemini, highlighted the importance of this collaboration, stating, “This partnership comes at a crucial time for the industry. Customer service remains a powerful tool for fostering loyalty and shaping brand perception, increasingly enabled through technology. Our shared vision leverages technology and innovation to not only meet but exceed consumer expectations.”
By merging Dai-ichi Life's industry expertise with Capgemini's technological and business transformation skills, the partnership aims to unlock new value and set new benchmarks in customer service and operational efficiency within the insurance sector.
