Every year, the airline industry spends US$20 billion on payment costs according to McKinsey, representing thee per cent of airlines’ total revenue, and approximately 78% of the industry’s net profit.
Korean Air is partnering with Accelya to integrate the vendor’s New Distribution Capability (NDC) and FLX-Merchandizing module, both running on Accelya and Amazon Web Services (AWS) technologies, to deliver personalization and the most relevant offers to customers.
Accelya's NDC offering, a core enabler of airline-retail agency connectivity, links airlines with over 50,000 travel agents including the world’s largest online travel agents (OTA's) and travel management companies (TMC's).
Accelya’s advanced NDC capabilities, leveraging the latest 21.3 standard, deliver on average over 30% NDC adoption for partner airlines, bringing improved customer servicing, more ancillary sales and the ability for customers and airlines to benefit from much richer offers.
The FLX-Merchandizing module fine-tunes customer offerings and experiences. Leveraging the latest technologies, it will enable Korean Air to create, personalize and adjust its offers to better serve travellers across both direct and indirect channels.
